Refund policy

SA Trailer Parts Returns & Refund Policy

1. Overview At SA Trailer Parts, we want you to be satisfied with your purchase. As an authorized reseller of Burquip, we ensure our products meet high quality and safety standards. If you are not satisfied, please follow the guidelines below to initiate a return.

2. Return Eligibility To be eligible for a return, your item must meet the following criteria:

  • Condition: Items must be unused, in the same condition as received, and in original, undamaged packaging.

  • Timeframe: Standard returns must be requested within 14 days of delivery.

  • Proof of Purchase: You must provide your original invoice or order confirmation number.

Note: Custom-made items or parts that have been altered, installed, or modified are generally not eligible for return unless found to be defective.

3. Defective Goods (6-Month Warranty) In accordance with the CPA, you have the right to return goods that are defective, unsafe, or unsuitable for their intended purpose within 6 months of delivery.

  • We will assess the product for defects.

  • Based on our findings, we will offer a repair, replacement, or refund at your choice.

  • This does not cover installation errors, misuse, or normal wear and tear.

4. The Return Process

  • Initiate a Return: Please email us at sales@satrailerparts.co.za with your order number, photos of the item (if damaged/incorrect), and the reason for the return.

  • Shipping: * For returns due to incorrect ordering or change of mind, the customer is responsible for return shipping costs.

    • For returns due to our error or defective goods, SA Trailer Parts will cover the shipping costs.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, a refund will be processed to your original method of payment within 10 working days.

  • A restocking fee of 10% may apply to non-defective returns to cover handling costs.